radium-box Log0

Frequently Asked Questions

faq

Mantra MFS 100/110 L1 Rd Service

RD Service driver for Mantra MFS100 is free for download for both windows and android, kindly visit download section for renewal of device click here.


For best rate for Mantra MFS100 please click.

The latest version of Mantra MFS100 driveris 9.2.0.0 & Mantra MFS100 rd service is  1.0.8 for windows, you can download it by clicking here.

Please check the device cable connectivity and 

Mantra MFS100 rd activation will be done by applying here..we will share Confirmation of successful registration of device via mail/sms after activation.

For error code 700 or 1140 recheck that the finger is properly placed over the lens and in predefined time-period. If still any issue exist kindly call us +91 97026 84343

For error -215 or error 1001 you need to register your device by clicking here or contact us +91 97026 84343

To restart rd service for Mantra open the local services of your desktop & restart the 

Secugen Rd Service

RD Service recharge is the transformation of your secugen india device from public device  into L0 Registered Device. This confirms a secure communication channel for all parties involved in any transactions using Adhaar authentication.

Rd service of Hpro20 devices required for fingerprint authentication, device need to be public device  into L0 Registered Device. So rd registration of device is compulsory to authenticate. For best price of device registration kindly visit here.

For Secugen Hamster Pro20 and Secugen Hamster Pro 20 AP related support, you may call on 91 97026 84343.

For any issue in secugen device contact for support on Monday to Friday between 10 AM to 6 PM. Tech support can be contacted on phone by calling 91 97026 84343. Alternatively, you may send an email containing details of the problem to [email protected]

For rd activation of Secugen device Hpro20 /Hpro20AP you need apply rdserviceonline by clicking here.

Rd service of Hpro20 devices required for fingerprint authentication, device need to be public device  into L0 Registered Device. So rd registration of device is compulsory to authenticate. For best price of device registration kindly visit here.

For Secugen Hamster Pro20 and Secugen Hamster Pro 20 AP related support, you may call on 91 97026 84343.

For any issue in secugen device contact for support on Monday to Friday between 10 AM to 6 PM. Tech support can be contacted on phone by calling 91 97026 84343. Alternatively, you may send an email containing details of the problem to [email protected]

For rd activation of Secugen device Hpro20 /Hpro20AP you need apply rdserviceonline by clicking here.

Morpho RD Services

For rd activation of Morpho device MSO1300 E2/E3 you need apply rdserviceonline by clicking here. If you have already completed the RD registration, please ensure that the internal serial of your device matches the serial mentioned in your order confirmation email. In case of any mismatch, please reapply for the registration process by clicking here. If the issue not resolved, please call us +91 97026 84343

The updated validity/ rd status of morpho can be checked from the check validity section by clicking here.

Morpho RD service needs to be activated by registering the device and updating the latest RD driver installation to make the device ready to use. For any further support please contact us +91 97026 84343

For Morpho Mso1300 E3 rd service for android device/ mobile

For Morpho Mso1300 E3 updated rd service drivers kindly install the updated drivers by clicking here or for technical support please contact us +91 97026 84343

Your RD subscription has expired, and you need to renew it. Please click here to initiate the renewal process.

Sometimes, users may face errors Telemetry unsuccessful" or "Key rotation unsuccessful" due to the monthly backend process of Key Rotation. If you encounter such an error, please wait for some time and check your network connectivity. 

You can also try by refreshing the services. If the problem persists, please get in touch with our support team at +91 97026 84343 or write to us at [email protected]. Please provide your contact details, and our team will get back to you with a resolution.


If your Morpho device has been blocked by your service provider, any telecom company, or bank and you are unable to access it using any other application, It's important to note that Morpho devices can be blocked for various reasons, including security concerns or non-compliance with certain regulations. Please reach out to your application provider for assistance. They may be able to help you troubleshoot the issue or provide guidance on the next steps. 


StarTek FM220 U L0/L1 RD Service

For rd renewal registration of  Startek FM220 kindly apply by clicking here.

For any issue related to rd services for startek device contact customer support-+91 97026 84343.

For rd services registration of Startek FM220U apply online by clicking here.

For updated rd services (windows and android) install drivers by clicking here.

The best rate of FM220U device is available by clicking here.

Access launched his L1 series of device having model FM220U L1.

Iritech Irishield MK2120UL Iris Scanner RD Services

For rd activation of Iritech Irishield MK2120u/MK2120UL dual iris  you need apply online by clicking here.

For best rate iris scanner irishield MK2120UL please click here.

You can find the updated rd service drivers for dual iris scanner iritech irishield MK2120UL /MK2120U for windows from here.

For rd renewal of Iritech Irishield MK2120u/MK2120UL dual iris  you need apply online by clicking here.

You can find the updated rd service drivers for dual iris scanner iritech irishield MK2120UL /MK2120U for android from here.

For dual iris free technical support please contact-  +91 97026 84343.

Nitgen eNBioScan C1 (HFDU08) RD Services

Yes, Nitgen supports Password based Proxy, only have to enter IP and port of the Proxy server in applications config file. Then install a utility “SetProxyAuth.exe” which will be available in RD Service for using password based proxy, then it will accept username and password and the password will be saved also securely.

 

When RD service is not able to resolve the IP address of management server this error appears. In such cases, you need to add our IP address under your DNS servers, also need to follow steps to get it working on the local computer.

The Management server is the bridge in between RDService and UIDAI Server it actually helps in authenticating of biometric device.